Terms of use

Change to Delivery Days

Real Grass may change your delivery day with no notice if your delivery happens to fall on a week with public holiday/s and over the Christmas/ New Year period. If you are unsure when you are likely to receive your grass, please get in touch at admin@realgrass-toilet.com.

All deliveries within the Free Delivery zones are completed on Mondays and Tuesdays.

Delivery to Shipping Fee zones may take place on any week day.

Grass Inconsistencies

Please note that grass is seasonal and may vary in appearance from week to week. Factors such as hot weather, rain, and cold temperatures can influence its aesthetics, though these conditions do not affect the grass’s functionality as a dog toilet. 

Subscription Terms of Use

Please ensure any changes to your grass subscription, including holding or canceling your account, are made prior to the next payment date. This can be managed under the “Subscriptions” section in your account portal: http://www.realgrass-toilet.com/my-account or emailed through to admin@realgrass-toilet.com

Please note that charges will be processed on Fridays, at the same time as your initial order for each billing interval, for the following week’s delivery.

Replacement or Refund Policy for Grass

If you are within the Free Delivery zones and receive grass that is unsatisfactory and not due to seasonal changes, please notify us on the day of delivery. To assist in our assessment, kindly provide a photo of the grass.

• We will only process refunds or replacements if we are informed on the day of delivery.
• Grass that has been kept in the box for longer than one day after delivery is not eligible for replacement.

If you are within the Shipping Fee zones, we do not refund or replace unsatisfactory grass, as delivery times may vary with the external courier. 

Replacement or Refund Policy for Dog Toilets

Real Grass provides a partial refund for our Dog Toilets if you change your mind within 48 hours of the purchase date. Please note, a fee of $39.95 may be deducted to cover the cost of the grass patch, if it has already been ordered with our supplier.

Returns are not accepted for dog toilet units once they have been assembled and delivered as they are no longer considered “brand new.”

If you encounter any issues with the toilet unit, please contact us at admin@realgrass-toilet.com to discuss a replacement.